HOW DO WE USE AND PROTECT YOUR INFORMATION 

Red River Guiding has produced this privacy statement to explain how and why we collect
your data, how it is stored and protected, and what rights you have relating to it.
You have certain legal rights to control what we do with your information. This includes the
right to get access to your personal information, to request us to correct or update
information, to object to or request that we restrict processing your information in certain
circumstances and to object to direct marketing.
Red River Guiding may change this policy occasionally by updating this page. You should
check this page from time to time to ensure that you are happy with any changes. This
policy is effective from 5 th November 2021.

HOW INFORMATION IS COLLECTED:
COURSE BOOKINGS
All of the information we collect during the booking process is relevant to the processing of your booking and to enable us to communicate with you regarding the details of your
booking. All details are stored on a non-public, secure database on our web server
(computer), which is based in the UK.

By booking a course with us you must agree to our Terms and Conditions, which permit us to share information about you relating to the course that you have booked with our course directors and staff. This is to ensure we provide you with the best customer
experience.

ELECTRONIC MAILING LIST
Information collected for our electronic mailing list is provided by you either at the time of
booking a course or by letting us know that you would like to be included on our mailing list in person.

You can opt out of our marketing emails at any time by clicking the ‘unsubscribe’ button in
any such email, or by contacting us directly.

HOW WE USE YOUR DATA:
We use your data to ensure that we communicate with you most effectively and appropriately. This helps us to organise courses, events and activities that are most important.

Suited to your needs. Being able to streamline our communications in this way is more cost-effective for us and helps us to ensure that we provide the best possible experience for you.

The personal data we hold will vary depending on our specific relationship with you and
may include:
• Biographical information including your name, gender and date of birth.
• Contact details (which we will update when notified)
• Professional activity and employment.
• Interests and extra-curricular activities
• Attendance at relevant events.
• Volunteering and mentoring activities.
• Record of your communication preferences.
• Personal data provided by you for a specific purpose (e.g. disability or dietary preferences for event management purposes).

We may get in touch to let you know about relevant news, events, or activities. This is in line
with our legitimate interests as a service provider you have approached to provide a service.

Broadly speaking, this means that we can process your data if we have a genuine and
legitimate reason to do so, as long as this does not harm any of your rights as an individual.

You can opt out of being contacted by us at any point by clicking on “unsubscribe” within
the email or contacting us using the details at the end of this policy.

The majority of data held by us is provided by you, either via our website, over the
telephone or in person. We may, from time to time, make use of other sources to enhance
the quality of the data we hold in terms of geographical and occupational information
where publicly available. We do this so that we can get to know you better and to allow us
to make sure any requests for support are appropriate. This may, depending on your privacy settings and the level of interaction that you have with us on social media, include sites such as LinkedIn, Twitter, or Facebook.

Your privacy is extremely important to us, and we take our responsibility surrounding the
security of your data very seriously. For the most part, your data will remain within our
organisation and will be processed by appropriate individuals only.

Occasionally we may need to share your information with third parties, such as relevant
authorities or with a mailing house when sending bulk communications through the post or email (e.g. by using MailChimp to send our electronic newsletter). We regularly monitor the suppliers that we use and ensure that they comply with GDPR and the EU-US Privacy Shield Framework.

We do not sell your data to any third parties under any circumstances.

LINKS

Occasionally, the Red River Guiding website may feature links to other, external websites.
Red River Guiding is not responsible for the privacy practices or the content of such
websites.

WEBSITE STATISTICS
Visitor IP addresses are logged as part of the daily website statistic gathering. This is a
common occurrence on the majority of websites. It is used only for the accurate reporting of statistics.

COMPLAINTS
If you wish to raise a complaint about how we have handled your personal information, you can contact our Data Protection Officer on 07856 576944.

We hope that we will be able to address any concerns you may have, however, if you are
not satisfied with our response you can contact the Information Commissioner’s Office (the ICO). Further details can be found at www.ico.org.uk.

If you wish to raise a complaint about how we have handled your personal information, you can contact our Data Protection Officer on 07856 576944.
We hope that we will be able to address any concerns you may have, however, if you are
not satisfied with our response you can contact the Information Commissioner’s Office (the ICO). Further details can be found at www.ico.org.uk.